Rancho ???s

[digglesworth]

So I'm getting a used Rancho kit from cgalpha (thanks again buddy) and I have a few questions. Has anyone dealt with Rancho from a customer service standpoint? I'm looking to try and get the new hardware kits that come with the lift so I can reinstall it with all new hardware and bushings after I repaint the pieces... I emailed them but haven't heard back yet. They have part numbers in the instructions for said hardware kits so I'm really hoping they can sell them to me.
Also, with the crossmember that has the bushings pressed in for the lower control arm, are these the same as the oem bushings just pressed into the rancho crossmember or are they a Rancho specific bushing?
My truck has 106k miles so I'm trying to freshen the front end up at the same time.

 

[RamRod]

If you can get the original purchase reciept, their customer service is GREAT!

They have replaced all of the following with no questions asked:

• Front Shocks (twice)
• Rear Shocks
• (4) xls9000 adjuster knobs
• (1) aft brace bracket
• Rear leaf springs (soon to send me the new design when available)

The only thing I ever had to pay for was the shipping on the leaf springs since it was crossing the boarder, it was only $40.

I was also told that if it has a P/N any rancho dealer can order you that part.

I would give them a call, talk to the technical assistance guys (warrenty will transfer you there anyways) tell them that the bushings are just worn out, and then you might get those for free (small stuff they don't always ask for reciepts), then just go to your local 4Wheel Parts for the hardware kit

 

[digglesworth]

thanks ramrod...
The parts list for the kits includes the bushings. The only bushings I didn't see were the ones pressed into the crossmember brace for the LCA.
Not sure how easy it's gonna be to get the original sales receipt...

 

[SuperBuickGuy]

if you don't have the receipt, they suck out loud.

they'll claim you can buy the parts from a local dealer then tell the dealer that they can't buy the parts that they told you that you could buy through the dealer (even though the dealer is a large, rancho seller)...

 

[digglesworth]

Well I exchanged some emails with Trevor from Rancho today. He basically said the same thing SBG said. The kits have part numbers so they should be able to be ordered from any Rancho supplier. Advanced Auto, NAPA, Amazon, etc... So I emailed the kit part numbers to 4wheelparts to see if the could get them. Waiting on a response. I was able to find the differential bushing kit online from a couple online suppliers but that was the only kit that turned up any results. Geno, the original owner of the kit, PMd me and he's gonna mail me the original receipt. What an awesome guy. Hopefully getting these replacement parts isn't too much of an ordeal. I'm hoping to have the lift and everything finished in a month or so...

 

[digglesworth]

Well I got 2 of the kits ordered from 4wheelparts. The differential bushing kit and the sway bar end link kit. All of the other kits weren't in their system. I called my local NAPA and they're checking to see if they can get the other kits. The crossmember hardware kit is on backorder from rancho so that one might be harder to get. But the aft brace bushing kit is supposedly in stock in long beach, ca at ranchos distribution center. Hopefully the aft brace hardware kit is available too.

 

[digglesworth]

My local NAPA store was able to get a hold of Rancho and they're ordering my the other 3 kits I need. The kicker is that one of the kits is on backorder. I emailed Trevor from rancho about it so hopefully I'll get a good response as to when I might receive it.