Fun at the dealership today

[3Hummers]

Hey beautiful, how have you been?

 

[bebe]

Hey beautiful, how have you been?

LOL you silver tongued Texas Devil you - I've been great, super busy (as usual) and missing you guys

 

[Zach]

LOL you silver tongued Texas Devil you - I've been great, super busy (as usual) and missing you guys

Might want to say silvered headed too. Think I'm actually catching up with Dave.

 

[abearden]

That's been my experience with EVERY dealership I've ever taken a car to. I find trusted local mechanics now.

 

[Chocflip201]

I showed this thread to a family member that works at the local Chevy dealership, they say they are REQUIRED to do the diagnosis even if you say "I only want this fixed" in order to help eliminate the problem of customers asking for items to be replaced (even at the customers request) so that if the part is replaced but the problem still exists that the dealership isn't liable for paying out of their own pocket.

 

[alrock]

I had a good relationship with my service advisor at the now closed Hummer dealer and he would fix what I asked, with the disclaimer that Zach mentioned above.

But even if troubleshooting is required, then they should at least do it properly and recommend parts that actually go on the truck. I wouldn't have cared if they did troubleshooting as long as they came up with the right fix.

 

[SuperBuickGuy]

The Hummer dealership was in an auto group that included Cadillac, but all their service was done in their service dept attached to the Chevy dealership. That's fortunate for me for several reasons - but most important is that the Chevy dealership kept the excellent Hummer mechanic. I'd always recommend Bellevue Chevrolet for Hummer service because of that mechanic. Example, I had my air bag module think the truck had rolled (fortunately no bag deployment), and the guy recommended replacing the module. It was close to $800 to get the part and the repair... once it was done, a day later the light came back on. The mechanic had warned me he found two potential problems - either could cause the problem. When the light came on, he literally took the dash out and re-crimped all the pins and clean the pins so the light wouldn't come on... took him nearly 2 days. Want to know how much I paid? for the problem that wasn't really his? not a red cent.

He doesn't know this, but he's gotten a lot of work because of my recommendation; and rightly so. Also, I pulled the module apart and found the bad resistor (so sue me, I was bored...)

 

[Zach]

We do the same over the counter in a sense. You bring in a part number and want to order it. So and so said it was the fix. On the invoice we state not returnable customer supplied part number.
Had a guy come in with a part number, trail blazer forum, it's the fix. Looked it up, doesn't fit the year. He still wanted to order it. Okay tagged the invoice not returnable. It's called cover your ass. Guy came back two days later wanting a refund. As long as you state it on a repair order or invoice. Example, customer refused diagnosis and requested replacement. It's on the customer. As long as you inform them, it may not be the fix and noted on the paperwork, you're good

 

[cody30]

I used to live in scottsdale I've had work on my H3 done at van I went in with a 200$ repair and left with a list of things they thought needed to be replaced including a power steering line with a "leak" that was 30k miles ago it's still working fine that dealership will try and screw you every chance they get.


Sent from my iPhone using Tapatalk

 

[2010H3TAlpha]

This should be reported the the dealership owner/manager really.

This. Ask for the GM's contact information and write this directly to that person. You'll either be taken care of or you'll never go there again.

 

[Hans3T]

Sheesh. That sounds like a barrel of fun Alex.

Posted via Integrated Brain Wave Chip

 

[alrock]

Update: I sent a letter to the GM of the dealership three weeks ago and I haven't heard back. I did get a call from their outsourced customer service survey company and I gave her an enthusiastic thumbs down. Didn't hear back after that either.

And I posted it on Yelp, haven't heard back. And now it's on Facebook too. But looking at their history, I'm just one of many.

 

[Zach]

Probably through cobalt. Owner should see it. We got one today on one of my guys. Surprisingly it was positive. Very rare.