When I lived in MI, they came through with a 90 day deal...don't like it and get the install fee back. Well, I know of no one who didn't get the install fee back. BUT, that was about four years ago and that was in MI and it was basically new at that time (or at least new to Rochester Hills MI. So, my advice is to talk to people in the area who have Uverse, since it probably is area specific in quality.