Great Customer Service

[RamRod]

I just got off the phone with the customer service department for a company who is talked about a lot on here, but I am not sure if they are a site sponsor.

Basically the story goes:

I went to adjust the knob on my shock to play with the differnt settings of the 9 available (I think you know who I am talking about already) and the first 3 seemed o adjust alright (more on this later) but once I got to the fourth it was stuck.. so I turned and I twisted and sadly I broke it off :gaah:...:sigh:

So I figured I should call in and see how much a replacement would cost me... low and behold all the staff were great and said they would send me a new knob to replace the broken one, no questions asked, didn't even ask me to pay for the shipping!!

After talking with the tech for a while I discovered that I was only getting 4-5 of the available 9 settings!! so he explained how I could clean them out, but then also told me that he would send 4 replacement knobs instead of just one encase I busted the others as well!!

Stand up customer service! I thought I would just share with everyone because its good to know about companies that go above and beyond!

... also I will prob have an extra knob or two if any other members break one of their own!

 

[Bigunit]

I hate it when the firmness settings on my knob get stuck and break less than half-way to full setting!

 

[RamRod]

I think I just pee'd a bit! hahaha

 

[alrock]

Is this with Rancho? Always good to hear great customer service stories

 

[RamRod]

Wasn't sure if I could say it as I wasn't sure if they were a sponsor... but yes, yes it was

 

[4speedfunk]

Ahhh yesss....the Rancho placebo knob! (you don't seriously think that does anything, do you?)

Great company.
Great lift.
Great idea putting a knob on a shock, so you can charge more.

Damn. Wish I would've thought of that!

:giggle:

 

[RamRod]

I never paid the extra cash for them! the previous owner did... If there is a benefit I win because of the guy before me... if there no benefit... then I still win because I love my T!!!

 

[06 H3]

Ahhh yesss....the Rancho placebo knob! (you don't seriously think that does anything, do you?)

Great company.
Great lift.
Great idea putting a knob on a shock, so you can charge more.

Damn. Wish I would've thought of that!

:giggle:

Agreed, real adjustability comes into play with the high end shocks like king

 

[SkinGripz]

Everyone stand back, BigUnit's got his Knob twisted !!


"If at first you dont succeed, come back with a big damn stick". -My Dad
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