Hi everyone,
My name is Ravi, and I'm the owner of CSF - I was alerted to this posting by a dealer of mine, and I thought best to join the forum, and offer some more information on this product, and possible warranty claims + clear up some information which I've read that is not correct in regards to cooling systems of vehicles. Also, I'll be active to answer any questions that anyone has as well.
1) In the 1st couple of post, someone claims that a blown head gasket will not cause the radiator to fail - this is 100% incorrect.
- A defective radiator, can most certainly be the cause of a blown/leaking head gasket. The radiator is made of the thinnest material in the entire cooling system. This radiator uses upgraded / thicker tubes than our normal OEM replacement units, and it's only .3mm thick!! When a head gasket blows or is leaking, it causes the pressure to spike in the cooling system to 2x-4x the normal operating pressure. The CSF radiator is tested to 2x the normal operating pressure, and the all-aluminum 100% TIG welded design will help the radiator not blow, but if the system continues to operate, it will eventually fail.
1A) CSF is a true manufacturer of cooling systems. We make every single part of our unit in house. The tubes & fin, then assemble our own cores, and weld the tanks together, then leak test, then package. Every single unit is tested.
2) Everyone knows that the OEM design of the radiator in the Hummer H3 is a faulty one. The aluminum design of the CSF unit is a great alternative to the weak plastic OEM replacement style radiators. The top mounting point of the OEM unit is molded in plastic on the top plastic end tank, this is the most common part of radiator tank cracking / leaking for this unit - The CSF design in all-aluminum with the billet mounting pin, has solved this problem.
2A) CSF sells ~200 OEM replacement plastic/aluminum units p/ month of this model - There is a huge failure rate with the OEM unit, and we see this by our sales history every month. CSF defect rate is less than 2%.. For high performance, we're selling about 20 pieces p/ month, with a defect rate similar at around ~2-3%
3) This is one of CSF’s top 3 selling units - With over 200 sold p/ year - Undoubtedly, the CSF unit also has had failures because of the same issues that plague the OEM design, head gasket issues, and other failures caused by the mounting structure, vibration and other design flaws of the OEM radiator installation.
- With that being said, forum members typically write their experience if there is a problem with the unit, not if they’ve had a good experience with the radiator. CSF has had a few issues with this model, but as you can see from the forum postings, a lot of the bad apples are happening on the same vehicle, where there is most likely another problem causing the radiator to fail… Remember a radiator is a passive unit. There are no moving parts. Usually when it fails, it is caused by something else. Every CSF unit is leak tested at the factory to a pressure of 2x the operations pressure. Also, every design is put on our vibration testing bench during development to make sure there are no problems with our design, and that is can take the beating of HD/off-road use.
We pride ourself in backing up all warranty claims. As others have posted - we usually get warranties approved and sent out within 48 hours. However, when we start to see 2 or 3 failures on the same vehicle, we know that we're just throwing away money and good units on the same problem just to keep the customer happy. Then they may come on the forum and say it's the problem of the manufacturer.. This isn't necessarily the case, and the entire cooling system needs to be checked and addressed.. I haven't even discussed electrolysis which is a huge problem in regards to why radiators fail.
Most shops are lazy, and will fault the radiator, instead of doing a thorough check like they're supposed to be doing.
This is all just my .02 - we stand behind our product, and I hope that me jumping on here to address any concerns, misinformation, and shed light on the matter, will give other users the confidence to try CSF - We continue to sell these units at a great rate, with very few warranty claims annually..