Told her i'm PO'ed with GM customer service center and would most likely never be buying a new GM product again. Seriously, does it take almost three weeks to come up with an answer for this? Ever bitch someone out on the phone then kinda feel a little bad for it after? LOL!
Don't feel bad about pissing off GM customer service. Nothing you said is any surprise to her....she hears it
every day...
all day...from
everyone that calls! GM pays her salary to listen to customers bitch & complain...and then calm them down. Customer Service has nothing to do with repairing cars...improving the product...or customer satisfaction. Instead its merely a way to maximize profits. They have found out that it is far cheaper to pay this woman to listen to your rant...than it is to do the right thing. I'll admit...her job totally sucks and its gotta be tough to go to work everyday to defend a company that is so utterly un-defendable.
Forget the
"I'll never buy a new GM product again" trick. It won't work. They don't care about US customers. We are demanding and difficult to deal with...plus we have a legal system to protect the buying public from such shady business practices. As of 2012...GM has digressed to the point that its simply easier and cheaper to go somewhere else to make money. That place is China. The real future of GM is the Asian market, and that's where they are focusing all of their energy.
Like an old girlfriend...we (the US consumer) are just a cozy bed and a roof over GM's head. Our long-time lover has already filed for divorce and he now keeps a toothbrush and an over-night bag in China. In the next few years, we will cling to him and beg him to stay...insisting we can work things out...remembering when our relationship was solid and true. He continues to say he loves us but...he's really just hanging around for the paycheck (bail-out). Eventually he will fess-up and admit that he loves someone else, and he will leave for good. Its just as well...probably best for both of us that he moves on.
Its better to have loved and lost....than to never have loved at all. Sigh.