I know these guys are forum sponsors, but that is not why I'm saying this.... I like them, I think they do a quality product... however, as people do deserve outsiders impressions - here's my critique so far
I took the NC Tune off my H3. I liked the extra power/torque when pulling a hill; but I didn't like the harder shifts, longer holding gears (about 200-300 rpm) and the 1.5 mpg loss I experienced. I've asked them to re-look at the tune (they're good about that) and hopefully they can send me a tune that I like better. I suspect that the harder shifting, and holding each gear longer were the reasons for the mpg loss - we'll see, but for the really minor increased torque I gained, honestly, I would rather have the mpg....
I was a bit cynical when they said they would get me 1.5 mpg gain because my commute to work is about has terrible as one can get mpg-wise. It's 10 miles, and climbs/descends 2 steep hills (if I'm not going up, I'm going down) with absolutely no highway driving.... I did send them a recording of my driving, and I plan on sending another strictly of my drive to/from work ...
However, and in any case, I didn't purchase the tune from them for better mpg. I've been working on a Fiat with a Cadillac 3.6 motor in it - and I wanted to see how the pros handled tuning, it gives me a comparison of what GM did vs. what the aftermarket does and gave me a real world ability to compare it. So I would absolutely refuse any refund from them because they met EVERY expectation I had with the tune AND their service after the sale is exemplary